Policies and Procedures

SAFEGUARDING
We understand our role within safeguarding young people, we have a responsibility to ensure we are offering and supporting children under our care to the highest possible standard.

To ensure this we abide by a company safeguarding policy, we ensure all our coaches have an enhanced DBS check, Yearly Safeguarding training, we train and support staff, we hold regular meetings, report concerns to the appropriate authorities in a prompt and detailed manner, work closely with our partners and have high standards in regards to staff behaviour.

TERMS OF USE
Our terms of use apply to all of our services we provide, by purchasing one of our services you agree to follow the terms of use we provide, this can cover any service we offer, delivered by a member of the Just Do Sport team. For further reference, each service can be found on our “schools” page, or alternatively can be emailed to you via justdosportoffice@gmail.com

Just Do Sport Company Number: 12827899

COMPLAINTS
As a company we adhere to the highest standards and are constantly looking to develop our services. If for an unfortunate reason you are dissatisfied with one of our services for any reason, please highlight that at the first possible chance. This can be with a team member or via email, justdosportoffice@gmail.com. We will work tirelessly to ensure we can solve this for you and get to the bottom of your problem in a prompt and professional manner.

BEHAVIOURS
Behaviour is a complex expression, during the services we deliver, we aim to enhance and develop positive behaviour by supporting and rewarding pro social actions. However, there are occasions when the behaviour we expect to see is not displayed, when this occurs, as a company we follow our behaviour policy, which aims to keep all children safe, if this behaviour is deemed unsafe and dangerous, we will work with parents/guardians to solve this and removal may be deemed necessary.

HEALTH & SAFETY
Our services will always be supported by a risk assessment, this will ensure that facilities, equipment, activities, resources and staff are suitable for the activity being delivered. If for any reason we deem this not necessary, we will look for an alternative, with senior management being alerted at the first opportunity. Any personal equipment required for the activity will clearly be stated prior to the activity.

PERSONAL INFORMATION
*As a legal guardian, there is a responsibility to provide accurate, detailed and up to date information regarding yourselves and your child. This includes medical information, contact details, allergies and home alone permission. This information must be completed prior to attending one of our services legally. This information will not be shared by Just Do Sport to a third party without written consent.

Bookings, activities and changes You can book on to our services via email and booking forms. This includes any service we offer, specifically our after school clubs and holiday camps. *Please see the personal information statement. Ensure that your child is available for the selected dates of said booking, and if you are unable to attend a booking , please email us to let us know 48 hours prior.

If a refund is required this will be subject to the situation, and will have to be logged with justdosportoffice@gmail.com.

Activities aim to be inclusive for all, where possible and safe. If there are any changes to an activity, Just Do Sport will work promptly and efficiently with partners to find a solution and update relevant parties in a time efficient manner.

CHILD DISSMISAL

Children may only be collected by an adult of whom has consent to collect, or we have received written confirmation to confirm. All children must be collected promptly from an activity at the expressed end time, only children with written confirmation from either the parent or the school will be allowed to leave on their own at the end of an activity. Film and photography Upon booking your child on to an activity, you will be asked to consent to promotional film and photography. We may on occasions record content for promotional matters only. You can opt out of this option at any time via email or written consent.

PERSONAL BELONGINGS
Just Do Sport does not hold responsibility for any personal belongings that are brought into a service we provide, this is done at your own risk. We encourage all personal belongings of value, however low or high, to be kept in a safe and secure place outside of the service we provide.

OUR CORE VALUES
As a company our team works in accordance to our six core values to ensure the services we provide to our partners are to the highest possible standards. We thrive to be good communicators who are accountable, enthusiastic, respectful, responsible and proud.